Notes to assist you in making your booking

What happens when you make your booking?
How to make your booking
Which room to choose
Coach Package bookings
Eurostar Package bookings
Ticket & Hotel bookings
The "Payment" box
Paying instalments, paying your balance
Paris "Choose your own hotel" selection
Terms & Conditions

Deposits of £50 per person (non refundable) are acceptable. No deposits are accepted within eight weeks prior to departure (unless otherwise agreed with Argon Events). The balance is due within 28 days of your deposit.

What happens when you make your booking? back
When you make a booking online with us, the software automatically generates an email reply to you, acknowledging that an order has been received. At the same time it sends us an email notifying ourelves that an order has been placed. All your critical information is automatically stored and encrypted on a secure website. We then extract the information and process the order. This means that if you make a mistake, particularly with the amount to pay (or you inadvertently book twice), a machine is not automatically trying to debit the incorrect amount from your account. All our transactions are manually processed ONLY after client booking details have been checked and if necessary verified with the client. Once the booking has been authorised and processed a further email is sent to you directly from ourselves confirming your booking and the details therein.

How to make your booking back
Go to each appropriate drop down menu and make your relevant selection. Any changes to the price that your selection affects is automatically reflected in the "price per person" box at the bottom. Don't forget to insert the number of people booking before selecting "Purchase"

On selecting "Purchase" you will be taken to view your basket showing you the details of your proposed booking. If the details are correct select "Next" to continue. The next page is the Billing & Shipping Address details page. Please make sure that you read the notes at the top of the page (as displayed below here) carefully before filling in this information.

1) For your transaction to be accepted, the Billing address (below) MUST be the address to which the card is registered, even if you are currently living elsewhere.

2) If you are booking any of our Coach Packages, you do not need to enter a separate shipping address, as all correspondence and confirmations are forwarded by email (Event tickets are distributed on the coach)

3) If you are booking either, Eurostar, Ticket/hotel or Ticket only, tick the box at the bottom of the page to enter a different address for shipping if you do not want your tickets shipped to the Billing address.

Once this information is filled in select "Next" to move to the "Final Checkout Confirmation" page where the details of your order and your Billing information are displayed. At the bottom of the page you need to tick the box confirming that you have read, understood and accepted the terms and conditions, before the page will move on. Once this is done select "Checkout" and you are through to the secure area where you fill in your card details etc.

Once the details are complete, select the "click to complete order" icon and your booking is on it's way to us. You are not committed to the booking at any point prior to this.

NOTE Always make sure that you have read and understood our terms and conditions before making your booking

Which room to choose back
When selecting your room requirements, if you are booking for 2 or 3 people you choose from twin (2 single beds), double (1 large double bed) or triple (3 single beds) from the "room requirements" drop down menu. If you are one person travelling alone, you select single. You will see that this choice reflects the single room supplement appropriate to your booking.

For those people booking say for 4 people and want one twin room and one double room, then select say twin room in the first box and then in the "extra rooms" box select double.

If you are booking either a Eurostar or Ticket & Hotel package please be sure, when selecting the number of nights required, that you select the correct drop down menu relative to your room choice.


Coach Package bookings back
When booking on to coach Packages, don't forget to select your departure point. Any appropriate supplements are automatically added and reflected at the bottom of the order form


Eurostar Package bookings back
When booking a Eurostar Package you are requested to fill in the appropriate arrival and departure dates according to your choice. These of course should correctly reflect the number of nights hotel you are booking. Please use the following format
arr 16/10/04 dep 18/10/04.

You will also be asked to choose your preferred departure times for the Eurostar train in both directions. We will endeavour to match the reservations as closely as possible to your choice. If availability dictates trains more than one hour outside your chosen times, we will contact you before reserving the train tickets. Please use the following format
dep 08.30hrs ret 16.00hrs


Ticket & Hotel bookings back
When booking a Ticket & Hotel Package you are requested to fill in the appropriate arrival and departure dates according to your choice. These of course should correctly reflect the number of nights hotel you are booking. Please use the following format
arr 16/10/04 dep 18/10/04.


The "payment" box back
The Payment box offers two self explanatary options, full payment, or £50 per person deposit. If you select the deposit option, the order form will still show the full amount of the booking at the bottom of the page, but this will change on the next page when you select Purchase. For the balance payment option, see below.

Paying instalments, paying your balance back
If you have paid a deposit, you will have the option to pay off your balance over a period of time by instalments, or to pay off the full balance in one go. To make a payment, simply go to "My Account" on the Argon Events homepage and fill in your email address and booking reference number to access your account. You will then be presented with the options to pay either an instalment (in increments of £50) or the full remaining balance. Once you have made your selection, simply follow the transaction instructions and submit. An updated confirmation/invoice, reflecting your payment will be forwarded in due course and the outstanding balance in "My Account" will be adjusted accordingly.

Final Balances are normally required within 28 days of paying a deposit unless otherwise stated for an individual Event, whereby balances MUST be paid no later than 9 weeks prior to the commencement of the Event.


Paris "Choose your own hotel" selection back
When booking Paris Eurostar or Ticket & Hotel Packages, you have the option to choose your own hotel. If you are happy for us to select the hotel for you from one of our usual 2 star establishments, then do not fill in the options. If you would like to choose yourself, then make 3 choices from the list provided and we will endeavour to meet your wishes. Any appropriate supplements will not be indicated in the total on your order form, but will be added to your account once the hotel is confirmed. You will then receive a further statement indicating the required balance.

BOOKING CONDITIONS back
1) GENERAL All bookings are subject to these terms and conditions which are to be construed in accordance with English Law.

2) PAYMENT a) When making a booking, the full amount of the holiday is payable plus all applicable insurance premiums (if required)
b) Deposits. Argon Events will accept a deposit of £50.00 per person on all holidays. Deposits are accepted by Argon Events on the strict acceptance by the customer that the deposit is non refundable. Unless otherwise stated for individual Events, balances are to be received by Argon Events within 28 days of the placing of the deposit unless otherwise stated (see above). It shall be the responsibility of the customer to forward the balance within the time allowed. If the balance price of the holiday is not received by Argon Events within the time allowed, Argon Events reserve the right to treat your booking as cancelled by you and apply the cancellation charges as set out in clause 3 below. Argon Events or their agents will not accept deposits within 8 weeks prior to departure, except in situations as described in clause 2c below.
c) For Tours that only become available at or within 8 weeks of departure, deposits may be acceptable at the discretion of Argon Events and details of when the balance of payment is due will be given at the time of booking.
d) If you book a holiday through one of our Booking Agents, all monies paid to that Agent for that holiday will be held by him on your behalf until we despatch our confirmation to you and a contract between us comes into existence. Thereafter the Agent holds the monies on our behalf.

3) CANCELLATIONS a) Cancellations by the customer. Customers may cancel event bookings by giving notice in writing to Argon Events. When notice of cancellation is given to Argon Events more than 8 weeks before the event date. Argon Events shall be entitled to retain 25% of the value of the booking. When notice of cancellation is given less than 8 weeks before the event date, Argon Events shall be entitled to retain the whole of the value of the booking. However, should Argon Events be able to resell the booking, then up to 75% of the booking value shall be refunded to the customer. NOTE:- Ticket Only purchases are non refundable.
b) Cancellation by Argon Events. Argon Events shall use to it's best endeavours to obtain for the customer a refund of any sums paid or payable to a third party by Argon Events in respect of the booking, other than the £5.00 charge made for the booking.
c) Argon Events reserve the right to cancel any Tour on which there are insufficient bookings made to justify its departure. In the unlikely event of this happening, you will be advised at least 7 days prior to departure and will be entitled to a full refund of all monies paid.

4) PRICES Argon Events have the right to change the prices in force at any time up to 14 days before the event date. In the event of such changed prices, the customer shall be entitled to cancel his booking by giving written notice to Argon Events within 7 days of the price change. In such an event, the customer shall be entitled to a full refund of monies paid.

5) NON APPEARANCE OR NON EVENT In the event of the non appearance of an artist or the cancellation of an event, the liability of Argon Events shall be limited to its obligations under Clause 3b above and Argon Events cannot be held responsible for any inconvenience or monetary or other loss.

6) CONDITIONS OF CARRIAGE Where an event involves travel by airlines, ship, rail or coach, the conditions of carriage of the operators of the airline, shipping company, railway company or coach operator will apply to the customer. Where Argon Events make arrangements with third parties for carriage by air, road sea or rail, accommodation, transportation, restaurants or otherwise, they do so only as the agent of the customer and on the express condition that no liability of any kind shall attach to Argon Events in connection with or arising out of such arrangements.

7) INJURY LOSS OR DAMAGE Argon Events accept liability for injury, loss or damage caused by the negligence of its servants and employees. Argon Events can accept no liability whatsoever arising from any actual default of any independent organisations or of their employees or agents, who may be involved in providing services included in the event arrangements.

8) DISRUPTION Argon Events can accept no responsibility for any disruption before or during an event arising out of matters of which Argon Events have no control, for example, war or threat of war, riots, fire, flood, industrial disputes or government action.

9) HOLIDAY INSURANCE Argon Events make it a condition of carriage that customers carry adequate travel insurance. We offer a comprehensive holiday insurance package for your convenience, or you can arrange your own, but will have to offer proof of cover before travelling. If you should decide to travel without cover you will be required to sign an agreement indemnifying Argon Events against any expense incurred as a result of having inadequate insurance protection. It is recommended that if placing a deposit on your holiday , you should take out insurance at the time of placing your deposit.

10) STANDARDS OF PERSONAL CONDUCT We expect all our clients to have consideration for their fellow passengers. In the event of any client behaving in such a way as is likely in our opinion or the opinion of any person in authority, to cause offence, damage, danger or distress to others, we reserve the right to terminate that person's holiday arrangements. In this event, our responsibility for their holiday will thereupon immediately cease and we will not be liable for any costs or expenses incurred by them as a result.

11) PASSPORTS, VISAS ETC- YOUR RESPONSIBILITIES. It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas. Be sure to check passport and visa requirements with the consulate of countries you will be travelling through well in advance, particularly if you are a non British passport holder. You are responsible for any charges, fines etc that may be levied by authorities in the U K or overseas for non compliance with regulations in the area and any such amounts will be recharged to you.